Refund and Returns Policy

At Transformer GT, we are committed to your satisfaction and strive to provide the highest quality offroad products and services. If for any reason you are not completely satisfied with your purchase, please review our refund and returns policy below.

Returns Eligibility

  • Products must be returned within 14 days from the date of purchase or delivery.

  • Items must be unused, in their original packaging, and in the same condition as when you received them.

  • Custom or specially ordered products may not be eligible for return unless they arrive damaged or defective.


How to Initiate a Return

To request a return, please contact our customer service team at info@transformergt.com or call us at +971 55 177 4100  with your order details and reason for return. Our team will guide you through the return process.

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days to the original payment method.

  • Shipping fees, if any, are non-refundable unless the return is due to our error (e.g., wrong or defective item).


Exchanges

If you wish to exchange a product, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no extra cost.

Contact Us

For any questions or concerns about your order, returns, or refunds, please contact us:

Thank you for choosing Transformer GT. We appreciate your trust and are here to ensure your offroad experience is nothing short of excellent.